Primary Duties and Responsibilities:

•   Coordinate travel arrangements for travel clients,

• Provide administrative support to office staff,

•   Assist clients via phone and e-mail,

•   Multi-line phone system use - answer, transfer, and take detailed messages,

•   Book airline tickets, hotels, cars, and vacation packages,

•   Manage payments and invoicing for clients,

•   Develop efficient workflows that can be utilized by others,

•   Desire to learn all aspects of the travel business,

 The ideal candidate has the following qualifications/characteristics

•   Work independently with minimal supervision,

•   Strong professional written and verbal communication skills,

•   Prioritize assignments, deal with interruptions, and meet deadlines,

•   Desire to work in a fast-paced, team-oriented environment,

•   Consistently deliver excellent customer service,

•   Strong attention to detail,

•   Basic math,

•   Familiarity with MS Windows applications and intermediate MS Office expertise

•   Team problem solving experience,

•   Punctuality, honesty and reliability 

 Minimum Education and Experience

• High School Diploma or equivalent is required, Post secondary education is desirable

• 1 year minimum successful full-time work experience working in a professional customer service organization

• Demonstrated typing, computer, Microsoft Office, internet and social media abilities

• Legally eligible to work in the United States without sponsorship is required

• Possess a valid passport or able to obtain one is required

• Read, write and speak fluent English.

 Other Highly Desirable Background and Experience

• Working Knowledge of World Geography

• Leisure or corporate travel experience -the more the better

• Past employment in the travel industry

 Employment Type, Schedule, Location

• This is a full-time hourly employment-at-will position with unlimited growth potential.

• Standard work hours 8:00am to 5:30pm Monday – Friday
       plus one Saturday per month.

• Infrequent overtime may be required during peak season.

• Competitive hourly wage is based on skills and experience.

• Infrequent overnight travel may be required.

• This position is not eligible for remote work locations or work from home.

• This position is not eligible for relocation assistance.

Benefits

• Full time employees are eligible for the following benefits after probationary requirements are fulfilled:

• group health, dental, and vision benefits,

• pretax retirement plan with match and

• PTO

Are you are excited about a chance to start a career in Travel Services and your education, background and experience is a close match to our needs? If so, please write a professional e-mail cover letter, attach a resume for our review and send it to aat@allabouttravel.org.

 Please don't call!

We will contact applicants from whom we would like more information to schedule a phone screen or interview. We will advise all applicants when the position has been filled.